Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userRUAxDFXP6O]

My right ear bud is super quit and I cant hear it my left one works great but the right one doesn't 

[SamsungJustin]

Hello, We are looking into this particular situation further. To assist us in trying to pin point and get a resolution, can you please send us a private message with the serial number and current firmware version of the buds. 

[usergUCX5OYwnz]

I got myself a pair of galaxy buds only a few weeks ago and have had no issues with them until now. The left bud is responding to the sensor and it's connecting, but no sound is coming from it. Any clue how to fix this? 

[SamsungAdam]

Have you tried resetting your Galaxy buds? Do you experience these symptoms with all apps or specific app? What type of device is your Galaxy buds paired with?

[userJ0zMDE0NPE]

Im currently on my second pair of galaxy buds. On my first pair the right bud whas only playing the sound at around 75% compared to the left one, the repare shop did not know what the problem whas so i recived a new pair of buds, but now my right one has stoped working completly. It wont make any sounds at all. I dont want to wait 2 weeks fore the repaire shop to tell me whats wrong! What should i do?

[SamsungJam]

Oh no!  Could you send me a private message with any transaction numbers that you may have?  http://bit.ly/2ihPL97

[userqNmtmM2Me2]

Hi, 

ive had my ear buds for less than a month and the left side is very low compared to the right, I see that many other people have similar problems 

what can be done to resolve this ?

[SamsungJoJo]

Hi there!

Can you provide the following information in a private message? http://bit.ly/2GGYul4

Full Model Code:

Serial Number:

Current Firmware:

[userSBQ7NqI7kW]

As the subject says, this is my third time having the right Galaxy Bud become severely quiet with my S10+ (and my windows laptop). I have fixed them before by fiddling with the settings in the wearable app. However, nothing is seeming to work this time. My theory based on the previous successful attempts to fix it is that it has to do with ambient sound. The first time I fixed them it happened when I changed the tap and hold setting to "volume up". The second fix was the same setting being set to something related to ambient sound (can't remember which exactly). Makes sense to me that maybe the right Bud is stuck in quick ambient (without having the microphone on)? Any help would be great... Maybe confirmation that this bug is getting attention?

[SamsungRei]

Thank you for reaching out! I will be happy to look into this for you! Please send a private message with the model code and the serial number from the bottom of the cradle. http://bit.ly/2XERsky