Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[WilliamMiras]

I found a "band-aid" fix for the issue. All you have to do is put both earbuds in the charging case and charge the charging case with the earbuds in it. I left my earbuds in the charging case for about 5min and came back to them fully functional. I am a big Samsung Supporter and got these earbuds with my new Galaxy Note 10 plus. I am disappointed to have this issue with my 1 month old earbuds from Samsung. 

I hope this helps and I hope you have no more issues with your Galaxy Buds. Have a good day.

[PrinceAli]

Had the same issue...fixed it by simply resetting the buds...just go to the wearables app...tap on the about then hit reset buds 🙂

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@userXojpb8FJye wrote:

I have had my Galaxy Buds for 7 days and on the 6th day, the left ear just stop playing sound. I have seen youtube videos mentioning to clean out the ear part, but I have had it for 6 days and that can not be the problem. Plus I do not want to take it apart in case that removes the warranty?

The right bud works fine, no issues. I do not know if it is an update issue, or a speaker issue in the left bud itself. I know the left bud is connected, because the touch works, plus it is read at 100% battery power on the app. 

I have tried the 7 sec reset, I have tried completely removing the bluetooth connection and re-adding, I have tried restarting my phone after disconnecting the buds and then re-connecting, I have tried turning on dual audio.

When I use find my airbuds only the right bud beeps, the left does not. 

It seems like there is some sort of sound issue, more so than a connection issue in my opinion, but I am no expert, please help.

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[userDprrpwsBji]

I have the same problem except it's my right one. I've had them a month and I've loved it so far. very disappointed 

[userAPAqzg1rCh]

You have to make sure that the sensor inside touches your ear.

[userAPAqzg1rCh]

Try using different size tips

[userrO2wRJJrEP]

I am having the same issue with the Right one.  It shows battery level, and responds to touch but does not make any sound at all. I tried resetting them through the app but it did nothing.  

[Samsung_A2ZFnLG]

Ha ha ha

[userrPUWrvRJKm]

Mine is doing the same thing

[userBDPsoLmx4n]

I have the same problem but with my right ear piece, it was working fine today morning but when I took out from the case after charging in the evening; it wont play sound but does respond to touch.....could I get any help Samsung? Thanks.