Thank you for reaching out. I can certainly understand your frustration with your right Galaxy Buds not charging and would be happy to look into this further for you. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Give this link a try for troubleshooting steps for the buds not charging: https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge.
If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Thank you for reaching out. I can certainly understand your frustration with your right Galaxy Buds not charging and would be happy to look into this further for you. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Give this link a try for troubleshooting steps for the buds not charging: https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge.
If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
