Galaxy bud series case is not charging.

[user8sdaoY5xFp]

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

[Charkatak]

@user8sdaoY5xFp 

- Check if the pins in the case and on the buds are good, clean and alligned properly. 

- See if earbuds could be reset via Galaxy Wearable app. 

If none of the above works, contact Samsung Tech Support:

https://www.samsung.com/us/support/contact/

[SamsungAdam · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with your Galaxy buds or case not charging and would be happy to assist you further.

Give this link a try to troubleshoot the case not charging. https://www.samsung.com/us/support/troubleshooting/TSG01206422/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting the customer service team directly at 1-800-726-7864,

For international device: I would recommend reaching out to a support team in your area, to troubleshoot and resolve the symptoms you are experiencing. Give this link a try: https://www.samsung.com/us/common/visitlocationsite.html

[userN8CmOvzKYl]

My case indicator light stays on all the time and the case is not charging too. Please help, I sent a private message before and hasn't got any reply since then

[SamsungRei]

@userN8CmOvzKYl Your message was just received on Tuesday. I will follow up with you there.

[userbjLfpmMZ5o]

My Galaxy buds charging case no longer charges, either wirelessly, or connected to a standard charger. Anyone else had similar issues?

[SamsungJam]

Oh no! Are any of your indicator lights illuminated at all?  

[Samsung_PtN10SG]

The case doesn't light up anymore and it doesn't charge my buds

[SamsungAdam]

Thank you for reaching out. Are you using the original charger that came with the Galaxy buds?

[PaulScott]

Everytime i try to charge my Wireless Galaxy Earbuds the case won't charge at all no charging light comes on.