Are you using the original charger that came with the Galaxy buds?
-If not I would recommend using the original charging cable.
Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.
When did you start experiencing these symptoms?
Have you had a software update to your Galaxy buds recently?
If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:
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Can you confirm if the actual case stopped charging with the wired charger or the case stopped charging the buds so I can better assist with your concerns?
Hello @userdxwFqfBdD6, I am sorry that you are experiencing this but it sounds as though you are going to have to call Samsung and see what they say. There are multiple ways of doing this, either calling 1800-samsung (1800-726-7864) or email or live chat. Do not forget you have a one year manufactures warranty, so keep this in mind as well. Below is linked the multiple ways of contacting Samsung Support. I hope this helped and have a wonderful day!
So my earbuds case wont charge my earbuds anymore,it only charges when it is plugged in by the original samsung charger,I've only had these since November any advice?
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.
Charging the earbuds with a non-Samsung approved charger can cause the device to not charge. I would recommend continuing to use an approved Samsung charger.
Are you using the original wired Samsung charger to charge the case? Have you confirmed the case won't charge or the earbuds won't charge inside the case?
Can you send a private message providing the full model code, serial number, and a copy of the proof of purchase so I validate the warranty status? http://bit.ly/2GGYul4
