Galaxy Buds series of products won't connect to the Galaxy Wearables app

[JDID]

Hello,

I'm having issues connecting the buds to the wearables app.  

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

What am I doing wrong or are the parts faulty?

Phone:  Samsung S9+

thanks,

JDID

[gthorne66]

Been there, done that multiple times, to no avail.

[SamsungRyder]

With that performed to no avail, I would recommend getting your device in the hands of a technician to evaluate and your device. I would be happy to look into service options for you, could you please provide me with your model and serial number for your buds in a private message to do so? https://bit.ly/2SUXRar

[userwhq3AjgRwE]

Hi.. the latest update broke Galaxy buds 2 for me.. though it connects via Bluetooth the Galaxy wearable app no longer works.. I have Galaxy buds 2 right? But the wearable installs the Galaxy buds default app and it doesn't connect with the buds2.. this happened after latest update please help!

[Stevedora]

Both ear puds are connected before,but now its not working,since i update my phone.