I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
If none of the troubleshooting steps helped any, please send a private message providing the full model code and the serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4
hi, here as well new Samsung Buds+, tried to connect to Samsung S7, S10, HTC mobile. They connect perfectly in Bluetooth but on the Samsung devices, it does not "connect" to the wearable app, no error, it just wont connect even if they are recognized right away as device audio in Bluetooth.
There are no other devices connected to btooth nor other wearables. Can someone please help?
Hi there.....I am having a similar issue to some people in regards to my galaxy earbuds live. I can hear music playing from them however it still says disconnected in the wearable app. I've tried everything 🙃 please help!
Thank you for reaching out. Have you been able to clear the data and cache from the Wearables app? I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data.
I just piggybacked on the response you gave th the user on clearing the data and cache from the wearable app. After a few attempts, the Galaxy Wearable App is not recognizing the Galaxy Buds Live. I cannot take advantage of all of the trinkets and treats the wearable app offers for the Galaxy Buds Live, as well as update the buds themselves. Apparently, this is a major glitch and all of us that own these buds will need assistance or a major upgrade/update for both the app and buds A.S.A.P.
If clearing the cache and data was not able to help with your symptom I would recommend trying and uninstall the Wearables app and reinstall it from the Galaxy Store, then try to reconnect your GAlaxy buds.
