Galaxy Buds Live not connecting

[userGjCpRb8fYj]

Hi, so I purchased a Galaxy Buds Live. I have set it up with Samsung Wearable App and its plugin. The buds are working good and I can listen to music just fine, I have renamed it, the case is fully charged, my Bluetooth is on. But in the app, it still says "Disconnected from earbuds."

I followed all the possible solutions but it still won't connect. Can someone help me please? Thank you.

[useraYlbgALfEe]

Unfortunately these maybe fake. Have you tried registering the serial numbers on the Samsung site to see if they exist?

[Rossie]

how do you know if they are fake

[AnthonyD504]

Try to register them by inputting the serial number on your Samsung account (my products area) . If they're real, they will register. If not, they won't.

[Rossie]

sounds like still some problems with them

[Rossie]

to much money not to work right feel the same thing about my note galaxy 20 5G not worth the money

[userrsMiQBNbI8]

I have the same problem. The only thing I've found so far is that the plugin doesn't support my s20 so it may be just a matter of getting samsung to support the plugin on more devices

[SamsungRei · Accepted solution]

If you have verified that all software updates have been done on the phone and uninstalled/reinstalled the Wearables app and you are still unable to connect, service would be recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html