I have the buds fe and they work great, well that is until this last software update. Left side is perfect but the right side gets a huge bass increase in ambient sound and a loud wind noise in ANC. I did the earbud fit test before the update and both were a good fit. However this update the right side says poor fit everytime now (nothing was changed)
And yes I do take super good care of them for those who ask...
Hi, Specament. It's hard to say without physically looking at what you're working with. However, it seems like there's a problem related to the proximity sensor. This was a widely reported issue several months ago and it was supposedly resolved with a software update. I would check to see if there is an additional software update available in the Wear app. I know you take good care of your buds but, make sure thre is nothing obstructing the proximity sensor. Wipe them off with a microfiber cloth. I hope this helps.
I don't see anything to revert to the previous version. Just to factory reset the buds. But, according to online articles, factory resetting does not uninstall the latest update. If you could provide steps to revert to the older version, that could help.
If the troubleshooting does not resolve the noise, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
