Buds3 Pro, Horrible sound with ANC or Ambient Noise on

[Nickev]

I've had the Galaxy Buds3 Pro since February. Today I suddenly heard an extreamly loud humming noise in only the right earbud. It is not a crackle or high pitched, it's more like I've stuck my head next to a high strength magnet. 

It only happens with ANC or ambient noise enabled and stops when I turn them off via the Wear app. It also happens with Bluetooth off on my phone and they're not connected. 

The fit test perpetually shows "poor fit" in the right earbud regardless of position or changing the tips. I've never dropped them, got them wet, and they're not dirty or full of ear wax. 

Anyone else experience this?

[Samsung_Moderator · Accepted solution]

Hello Nickev, Welcome to the Community. We understand how frustrating audio issues are when trying to use your Buds 3 Pro.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

Be sure the mic on the stem is not touching anything.

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html