Right Ear Bud hissing and static since UI7 update

[kiyahj81]

The last time I had used my ear buds was Friday before I updated to UI 7 later on Friday evening. I had been using my JBL On-Ear headphones since then, which are working fine. When I used my Samsung Ear Buds today there's a hissing static sound in the right ear bud. I haven't had any problems with these ear buds before today. Could the UI 7 update be causing this? I just have the basic $60 Galaxy Buds FE. 

[kiyahj81]

I also installed an update to the Ear Buds on Saturday. Could that update be causing a problem?

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating audio issues are when trying to use your Buds Fe.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html