Hello community,
I bought my Buds Pro 3 back in September 2024 and they've worked just fine until yesterday. The left earbud stopped working - It's not showing as a detected wearable in the phone app and when I check in the Bluetooth settings, it shows as the left earbud has no charge at all.
One quick side note is that the buds were working just fine until then, it's like the ran out of batteries and I couldn't charge them anymore.
The case is 100% charged and there's nothing blocking the earbuds connector to the case.
I've tried:
1 - Resetting the earbuds from the wearable app.
2 - Cleaning the charging pings in the case to make sure nothing was blocking them.
3 - Restarting the phone (I also tried connecting them to another device and same happens)
4 - Unlinking and pairing them again with the phone
5 - Left only the broken bud in the case for an entire night to see if they would charge.
6 - The device has not fallen and it has no physical damage.
Find below screenshots of what I see on my phone.
