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Original topic:

Buds 3 pro do not show in the wearable app

(Topic created: 07-26-2025 06:24 AM)
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userPF5RdudY1d
Cosmic Ray
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Galaxy Buds
Hi all,
I got the Z fold 7 and I tried to pair it with it after resetting it using a Z fold 5 (my old phone). However, the only way I can get it to pair is through Bluetooth directly by pressing the button in the buds 3 pro case and searching the bluetooth device in the phone, the app won't see it either when the buds are freshly reset or after I paired them with the phone. I tried all the troubleshooting steps I could find only: reset the buds, clear cache and data in the app, deleting and reinstalling the app and restarting the phone several times... Then I tested resetting the buds and pairing them with a galaxy tab and also with a galaxy s25 ultra directly from the wearable app with no problem so it is very likely a z fold 7 issue. Please help me solve this pearing issue.
Thank you

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand not liking the change. For anyone who is unable to see the Galaxy Buds controls in their settings, can you please provide me with the following information in a private message: https://us.community.samsung.com/t5/user/viewprofilepage/user-id/50428853 then click on send message

Place of purchase for your buds:

Model number:

Serial number:

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19 Replies
Horseriser
Constellation
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Galaxy Buds
Yea it's in the settings menu pair them to Bluetooth go to settings right under your samsung account name the settings for buds will pop up
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userPF5RdudY1d
Cosmic Ray
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Galaxy Buds
Yes, thanks, that is what I do but is inconvenient. However, it is a workaround until they get it fixed.
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Galaxy Buds
I don't think they're going to "fix it". I believe they stated in the Key Note that this was the new way forward. It's intentional system behavior for One UI 8.
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userjCHTXaH3Kx
Constellation
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Galaxy Buds
It's intentional that we have to keep repairing Samsung devices to Samsung devices? My phone is up to buds3 5 because it keeps not connecting.
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ArtrexisLives
Constellation
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Galaxy Buds
I'm having a similar issue with my Watch 8 and Z Fold 5, except I can't even get the watch to pair via Bluetooth.

When I select the watch in Bluetooth settings it opens the Wearable app automatically, but still doesn't show up.
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Hendra
Constellation
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Galaxy Buds

In fold 7 also have same problem.

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timothy04276
Constellation
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Galaxy Buds

I have an 23+ and brand new buds3 pro. The wearable app does not see them. The case will not reset. 

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Whipnet
Cosmic Ray
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Galaxy Buds
After the lastest UI update, neither pair of my Galaxy Buds show up in the Wearables app. Only my watches show, nothing else now. 
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Buds
Yes, that is by design. In UI 8 the Buds have their settings moved to Bluetooth settings. Click the gear to the right of the Buds name to access the settings.