Original topic:

Zoom causing Zfold 6 to overheat

(Topic created: 3 weeks ago)
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abizarvakharia
Asteroid
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After 30 to 40 minutes I'm getting a "Zoom is making your phone heat" and then shuts Zoom down.

Anyone else seeing this issue? 
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user_ams007
Planetary Samsung Care Ambassador
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I am not sure what is causing your phone to overheat while using Zoom. Please try installing the Samsung Good Guardians app from the Samsung Galaxy Store and then select the application booster and memory management tools. Also, open the device care application and put unnecessary applications into a deep sleep or sleep if this overheating continues, Run the diagnostic tools in the Samsung Members app to check your phone for any hardware-related issues, The last option would be to contact Samsung Support directly for a Warranty request
The phone number is
+1 800-726-7864
abizarvakharia
Asteroid
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Many thanks. Ran the diagnostic, looks normal. Installed Good Guardians and will boost Zoom, clear memory & deep sleep apps before my next Zoom call.
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user_ams007
Planetary Samsung Care Ambassador
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You're welcome. Please let me know if the problem continues
abizarvakharia
Asteroid
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Diagnosis screen 1730852017777.jpg
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user_ams007
Planetary Samsung Care Ambassador
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Looks fine
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