abizarvakharia
Asteroid
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3 weeks ago in
Fold & Flip Phones
After 30 to 40 minutes I'm getting a "Zoom is making your phone heat" and then shuts Zoom down.
Anyone else seeing this issue?
5 Replies
user_ams007
Planetary Samsung Care Ambassador
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3 weeks ago in
Fold & Flip Phones
I am not sure what is causing your phone to overheat while using Zoom. Please try installing the Samsung Good Guardians app from the Samsung Galaxy Store and then select the application booster and memory management tools. Also, open the device care application and put unnecessary applications into a deep sleep or sleep if this overheating continues, Run the diagnostic tools in the Samsung Members app to check your phone for any hardware-related issues, The last option would be to contact Samsung Support directly for a Warranty request
The phone number is
+1 800-726-7864
The phone number is
+1 800-726-7864
abizarvakharia
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3 weeks ago in
Fold & Flip Phones
Many thanks. Ran the diagnostic, looks normal. Installed Good Guardians and will boost Zoom, clear memory & deep sleep apps before my next Zoom call.
user_ams007
Planetary Samsung Care Ambassador
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3 weeks ago in
Fold & Flip Phones
You're welcome. Please let me know if the problem continues
abizarvakharia
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3 weeks ago in
Fold & Flip Phones
Diagnosis screen
user_ams007
Planetary Samsung Care Ambassador
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3 weeks ago in
Fold & Flip Phones
Looks fine