Original topic:

Z Fold 4 black cover screen issue but works

(Topic created: a week ago)
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RoguePlayer
Asteroid
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Fold & Flip Phones

Hello,

I just received an email saying my warranty has been cancelled. Lucky me, my screen isn't working three days later.

The inside screen works fine. The cover is black. If I do a reboot, it's still black. If I do a reboot with the screens opened, the Samsung Galaxy label lights up on the cover screen. Once it fully boots, the screen goes black again. 

My alarm can go off with the phone closed and I'm able to turn it off by pressing where I believe the dismiss button is on the cover screen and swiping up. So, it seems like it's not broken or unplugged inside the phone.

Any help would be appreciated. Thanks.

7 Replies
RoguePlayer
Asteroid
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Fold & Flip Phones

sorry. I thought I should include that I've done a factory reset along with all of the other booting suggestions.

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Robin621k
Honored Contributor
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Are you have number problems?
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RoguePlayer
Asteroid
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What are you doing? It's not helping.

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realaud
Honored Contributor
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They were trying to gather more information, and I believe they were rushing and did not finish their thought.


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Srb79
Comet
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Need a new screen
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realaud
Honored Contributor
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Why would they randomly cancel your warranty, or was it just a notice that your warranty period was up?


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RoguePlayer
Asteroid
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Fold & Flip Phones

My warranty period is up. The phone has been perfect and I've been paying each month for 3 years and I got the notice and my phone flipped out 3 days afterward. I know it's coincidental, but man, it sure sucks.

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