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ā03-24-2024 06:30 AM in
Fold & Flip PhonesSolved! Go to Solution.
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ā03-27-2024 12:43 PM in
Fold & Flip PhonesHi Lenny123, Thank you for being part of the Community. We know how frustrating slow performance on your phone is.
There are several troubleshooting articles with steps that might help.
How to keep your Galaxy phone from slowing down
Samsung phone freezes or crashes
You can run diagnostics on the hardware of the phone through the Members app. Members App>Support>Phone Diagnostics
We are also including a link for troubleshooting network issues, as the poor network connection can cause slow performance. Issues with mobile network connection
We recommend submitting error reports when experiencing slow performance to provide data logs to the developers.
Finally, if all troubleshooting fails, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
- Mark as New
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ā03-27-2024 12:43 PM in
Fold & Flip PhonesHi Lenny123, Thank you for being part of the Community. We know how frustrating slow performance on your phone is.
There are several troubleshooting articles with steps that might help.
How to keep your Galaxy phone from slowing down
Samsung phone freezes or crashes
You can run diagnostics on the hardware of the phone through the Members app. Members App>Support>Phone Diagnostics
We are also including a link for troubleshooting network issues, as the poor network connection can cause slow performance. Issues with mobile network connection
We recommend submitting error reports when experiencing slow performance to provide data logs to the developers.
Finally, if all troubleshooting fails, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html