PHONE WONT CHARGE AFTER UI

[worldwideprimo]

 I downloaded the new UI. Immediately my phone didn't charge overnight. For the past week or so the problem has gotten worse and worse.

 Finally last night it would not charge at all. Took it to tmobile. No help. Sent me to Samsung. Under warranty. Phone 2 months old. Samsung tell me wait at least 2 weeks for replacement. That's it. Need my phone. What am I going to do.

[worldwideprimo]

I looked at all the problems they are having with UI. I never thought the would roll it out and let it kill my phone

[Samsung_Moderator · Accepted solution]

Hello worldwideprimo, Welcome to the Community. We understand the frustration of the phone not charging after updating it.

Since this began after updating the phone, take a look at the Best Practices after Updating article: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[tavor]

Not the first nor the last. But I too have awful battery since the update and it seems to be getting worse. The straw that broke the camels back for making this post is the ohone is plugged in and won't charge. Notice the gap where the app won't admit that there's a problem. 

Seriously Samsung what is up with this?

[deej88]

I had to disable location permanently until they fix this issue (if they even do fix it).

[tavor]

That has immediately helped with it draining

[Shelliam]

100%. Came here to see advice on this issue, too lol. Mine has been getting hotter and stuff and battery is total trash lately ugh

[prometheus2001]

Mine won't charge

[Shelliam]

Like at all? Or is it taking forever to charge?

[prometheus2001]

At all. I had it plugged in last night, and I woke up with the same charge as before I went to bed which was ~42%. I'm charging it now, and it won't go above 30%. What the **bleep** did they do?