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Original topic:

Fold 4 Wi-Fi will not turn on

(Topic created: 05-21-2025 01:50 AM)
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Johnnyboy21
Asteroid
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Fold & Flip Phones

After the update I can't seem to turn on the wifi its...lock and I went to settings to reset...nothing is working 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand the concern with the phone Wi-Fi not turning on.

Trying clearing the cache partition, as suggested by @LongHiker.

Next, try resetting the network settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

Another step to try is testing in Safe Mode to see if there is an app interfering. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode 

A final troubleshooting step would be to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the Wi-Fi is still not turning on, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@Johnnyboy21 Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand the concern with the phone Wi-Fi not turning on.

Trying clearing the cache partition, as suggested by @LongHiker.

Next, try resetting the network settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

Another step to try is testing in Safe Mode to see if there is an app interfering. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode 

A final troubleshooting step would be to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the Wi-Fi is still not turning on, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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