I have always loved Samsung support and their devices. One ui 7.0 has rendered my phone unusable. 20 second unlock times, inability to call or receive calls, and service drops without me knowing until I restart.
My wife's s24 is affected but not as bad.
Samsung support won't acknowledge the issue even though my symptoms are exactly what everyone else is experiencing. I wasted 2 weeks with support; resetting, deleting cache, deleting everything I installed since I noticed issues, full reset, etc- they won't acknowledge the software issue, rather they sent me to an asurion based ubreakifix (assurion is the leading "try to deny all claims insurance company") who deemed my phone out of warrant y based on a pinprick on the case that is literally less than 1mm dot. Insanity.
Assurion says my inner screen is the problem which it clearly is not, refuses to read anything about the software issue, and I deploy in 2 weeks to where I won't have internet 90% of the time, so getting an update to make the phone work is unlikely for 7 months.
What the heck can I do? This phone is literally unusable due to Samsungs update and is in perfect condition though the idiots at assurion are trying to win an award for denying the most claims.
Maybe because there are tons of users experiencing this issue and it started exactly when the may update happened, and Samsung has acknowledged issues and has been working to implement fixes, but still hasn't solved the problem with flip phones, and oh, because the **bleep** 'tech' didn't even assess the phone. Christ man, if you don't understand the difference in a software vs a hardware issue please just keep out of the chat so I can attempt to get some decent assistance on an issue plaguing my phone for almost 3 months. Thanks
