Galaxy Z Flip 6 camera freezing and failing

[gumis77]

I have a problem with Z Flip 6, camera freezing and failing after last update. 

I checked samsung app store for camera update and realized that all negative feedback is for Z Flip 6 with same problem.

[jt13890]

Open the settings app, search diagnostic, that might give you more info.

[gumis77]

I did, nothing wrong, all good

[Samsung_Moderator · Accepted solution]

Hello gumis77, Welcome to the Community. We understand how upsetting it is for the camera to freeze and fail.

Here is a link with troubleshooting steps to assist you with your camera:

https://www.samsung.com/us/support/troubleshooting/TSG01001329

If the camera app is still not working properly, it is recommended to have the phone evaluated at an authorized service center.

 You can use the following link to find a list of service centers in the U.S. that can evaluate the phone: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/