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10-10-2025 05:18 PM in
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10-10-2025 05:34 PM (Last edited 10-10-2025 05:56 PM ) in
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10-10-2025 05:37 PM in
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10-11-2025 01:59 PM in
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10-11-2025 02:15 PM in
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10-14-2025 03:48 PM in
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a week ago in
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Fold & Flip PhonesYes very similar- black screen, green line single fine, after 3 months of use- not a heavy user by far. Samsung agent assessment revealed tiny damage to display in corner -via high definition, high zoom images- to the naked eye barely noiticble and certainly not damage that would cause this issue to occur. The agent produced a repair invoice $1249 (AU) whilst offering they can dispute repair costs on my behalf. I decided to pay for repair pending outcome. I use the phone for business. The agent had the phone for 3 days, I was told the repair would proceed regardless, I called and the repair delayed awaiting approval from samsung- this was soon recognised and phone repaired immediatley as all parts were in hand prior. I complained and bemused that such a repair the client would be presented a repair invoice. Why? because it is known issue and known that the miniscal damage would not have caused the screen behaviour. The design is great no doubt yet should it be compromised to the point where it is purely not practical and robust enough? Samung repaired the device under "Good WIll" does that mean next time I would be required to pay? Certainly not. In addition to this the inner screen protector was delaminating at fold crease yes after 3 months- why is that? Is that acceptable? Certainly not- once again not any where near robust- Should a business user utilise this as a reliable device? Watch the space- should Samsung address the issue? Certainly- watch the space.