Right before I did the update today Aug 5th the phone started acting up. I did the update and a couple of soft resets. With no change. All apps are closed.
Issues
When opened it will barley responds/freeze when I use the home or recent app buttons.
Update I just did the optimization for memory and it is better. Still stuttering when apps are being seleted.
Thank you for reaching out, userB1UhWNPz9X. I can certainly understand your frustration with your Fold 7 freezing when opened. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Give this link a try for more troubleshooting steps to resolve the freezing screen: https://www.samsung.com/us/support/troubleshoot/TSG10001529/?msockid=1e319fd916b0646f26a4898e1723654...
If you have tried all the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
If the phone was acting up prior to the update, why didn't you try to find out what the issue was before installing the update? Unless an update is released to fix a specific issue, they don't usually fix anything and could make existing problems worse.
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It just started today. I was hoping the update could fix it. Anyways it's still acting up to where the home/recent doesn't function right at all but only when it's open.
Can you explain in more detail what has been happening? I don't understand what you mean when you say the home/recent doesn't function right but only when it's open. Also, have you cleared the phone's cache partition? That can sweep away a whole lot of issues.
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Ok it worked for like 5m now it's doing the same thing. I had this phone for a week and it's been flawless until this issue came up today.
It's just glitches, when I press the recent apps it will either freeze or go to the last app and freeze it. I try to press home and no response. This only happens when the phone is open. But it happens all the time so using while open sucks unless if you open one app and don't press home or recent.
