kids were playing on dads new book4 edge sigh

[userbSAZ4kwbYF]

Ok so my children were being children and played around in the BIOS of my new book4 and I go to logon the other day to a Error message the recent sanitization has occurred on date "date of incident"total number of sanitization is 1, the windows OS should be installed to boot up. I dont want to send it back to get fixed im hoping this is an easy fix i got windows 11 on a boot drive just hoping someone knowledgeable can walk me through this thank you. following is my varient of edge 14inch 512gb ssd

Samsung Galaxy Book4 Edge - Powerful AI-Driven Performance

[userbSAZ4kwbYF]

im on this currently but im stuck day 2 on bootmgr screen loop the only boot order i seem to be able to do is the USB drive nothing else?

[M33P]

Then you'll have to boot from usb using windows installation media

[realaud · Accepted solution]

Modern computers usually have the installation media on a hidden partition (recovery partition).  One is normally supposed to transfer this media to an external device/flash drive to preserve it should anything happen to the hard drive itself.  If you do not have the installation media, you can likely request it from Samsung or download it from the website.  You may have to bite the bullet and take it to either Geek Squad or one of the certified Samsung service centers.  Since this is user error, there may be a charge.

[userbSAZ4kwbYF]

and we have the solution, and its no charge because they dont have to do anything really cause no data

[realaud]

Glad you got it sorted.

[johnjones321]

Kids will always find a way into things, mine do the same and usually end up asking for colouring pages for kids right after causing chaos.