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Original topic:

Samsung Book 4 is having backlight leaks from past few days

(Topic created: 08-13-2025 11:52 PM)
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shreekrishna_Bhat
Constellation
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Computers


IMG_20250811_130751.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

From recently my new Book 4 started bleeding backlight, some spots appear and disappear, some remains constant.  

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! This is something that will need service. Depending on your warranty, you will have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! This is something that will need service. Depending on your warranty, you will have a few options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.