Original topic:

Galaxy Book 2 pro 360 - Samsung Update not working after Windows 11 24H2 updates

(Topic created: Thursday)
294 Views
userDx7phOxHMd
Constellation
Options
Computers

my galaxy book2 pro 360 was updated to Windows 11 24H2 recently. Since then the Samsung update app does not work . It gets stuck at the opening stage where it is requesting that I agree to the privacy notice to continue . Although you can browse the agreement there is no place to 'agree'. So I'm stuck in a loop.

It has worked successfully prior to this.

Any thoughts how to get past 'privacy message loop' welcomed. I have tried repairing and resetting the app

Also should I consider updating drivers outside of this utility. e.g: the graphics driver ?

 

 

6 Replies
Yaswanth
Halo
Options
Computers

According to a user, from this post
https://eu.community.samsung.com/t5/computers-it/samsung-update-not-responding-after-windows-11-22h2...

running wsreset.exe command in the command prompt fixed the issue. 
Can you also try it and let me know if it works?

 

0 Likes
userDx7phOxHMd
Constellation
Options
Computers

I tried your suggestion but Samsung update will not allow me to get past the message "agree to the privacy notice to continue"

0 Likes
Yaswanth
Halo
Options
Computers
Unfortunately, I didn't find any other solution
0 Likes
userB4axmjtuln
Asteroid
Options
Computers
🙏🙏🙏🙏🙏🙏🙏🙏
0 Likes
meself
Honored Contributor
Options
Computers
Just a note that the 24h had been stopped for many due to several issues one being drivers on some systems
0 Likes
KiwiBird97
Red Giant
Options
Computers
It's better to hold off until One UI 7 comes out.
• 21H2: One UI Book 4
• 22H2: One UI Book 5
• 23H2: One UI Book 6
• 24H2: One UI Book 7
0 Likes