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Original topic:

Unlocking a t-mobile carrier device purchased from Samsung store

(Topic created: 02-20-2021 04:17 PM)
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usery12IR5X0IE
Constellation
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A Series & Other Mobile

I purchased a T-mobile carrier locked Samsung Galaxy A71 5G on 28th Nov 2020 and received the device on 3rd Dec 2020 and started using it same day. Now I am in position to travel back to India as my visa didnt get exptended. So after 44 days use I tried to unlock it through T-mobile but it is giving error with reason code: 132. I understand this is because I didn't purchase the device from t-mobile but from Samsung. Samsung need to share the unlock code  and other details related to my phone IMEI to t-mobile in order for them to unlock it. I reached out to Samsung representatives but they told me they are helpless.

 

Can someone advice how can I get my phone unlocked from t-mobile to use with other carriers in India? 

 

 

2 Replies
Solution
MrQue
Honored Contributor
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A Series & Other Mobile

To resolve your issue you will have to reach out to your carrier in that region. 

MrQue
Honored Contributor
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A Series & Other Mobile

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