Secure folder crashing

[PurpleGirl01]

My secure folder keeps crashing idk what to do I have a Samsung Galaxy A12 USA version

[meself]

You can also clear your device's cache partition, which can help improve device and app behavior through the recovery menu:

• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

You can also reset all system settings as well (Settings > General management > Reset > Reset all settings).

[PurpleGirl01]

What home button the A12 has no physical home button

[meself]

Other wise known as a soft reset after clearing the cache press at same time the power button and lower volume button after few seconds the phone will restart

[PurpleGirl01]

Ok thanks

[meself]

Clear Cache and Data: Go to the device's settings, navigate to "Apps" or "Application Manager," find the Secure Folder app, and clear its cache and data. This can help resolve glitches.

-Reinstall Secure Folder: If clearing cache and data doesn't work, you might consider uninstalling and reinstalling the Secure Folder app.