I have a Galaxy A15 phone in Australia on the Telstra network. The screen has entered into screen lock by itself and does not respond to the only pin number, which was hard copy saved, that I thought would unlock the screen. I have tried various offered 'magic' unlock procedures, which I found online and none has been successful. At this stage I do not want to hard re-set as there is un-backed up data that I do not wish to lose, as it is relevant to a family member on an extended Australia wide trip. Cannot any body help with an answer. My Samsung service agent is not open on weekends, as it is today.
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