Samsung members not supported in this region

[BigT11039]

I just got my samsung Galaxy a36 5g and when I downloaded the members app this is what it's saying every time I open the app

[Robin621k]

Where did you purchase your phone?

Does the model end in a U or a U1?

You can check the model code in settings about phone!

[kewan38]

Purchase from total wireless

[BigT11039]

Maybe a members app big?

[kewan38]

Most likely also I can't get bixby to work either

[TaperingThought]

VPN for the win!!! PROTON is free an awesome too

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the confusion with receiving the notification "Samsung Members is not supported in this region".

Here are some troubleshooting steps to consider: 

1.) Please ensure that you don't have an active VPN that you are utilizing, as this could be spoofing your location causing the error to occur. 

2.) Make sure that your software is completely up to date:

 https://www.samsung.com/us/support/answer/ANS10002027/ 

3.) Ensure your member's application is the latest version. You can always delete the app and reinstall it as well. 

Additionally, please note that if your device is rooted or you have edited specific developer settings, this can also cause the application to malfunction, and the only way to fix it to work properly will be a software reflash. You can visit a local Samsung Experience shop or walk in center to get a reflash performed. Https://www.samsung.com/us/support/service/location 

Please submit feedback using the option in the Members app to provide the information to Samsung developers: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you are unable to access this option, you will need to contact Customer Support for assistance: https://www.samsung.com/us/support/contact/