Samsung members not supported in this region

BigT11039 · ‎06-03-2025

I just got my samsung Galaxy a36 5g and when I downloaded the members app this is what it's saying every time I open the app

Samsung_Moderator · ‎06-04-2025

Hello, Welcome to the Community. We understand the confusion with receiving the notification "Samsung Members is not supported in this region".

Here are some troubleshooting steps to consider:

1.) Please ensure that you don't have an active VPN that you are utilizing, as this could be spoofing your location causing the error to occur.

2.) Make sure that your software is completely up to date:

https://www.samsung.com/us/support/answer/ANS10002027/

3.) Ensure your member's application is the latest version. You can always delete the app and reinstall it as well.

Additionally, please note that if your device is rooted or you have edited specific developer settings, this can also cause the application to malfunction, and the only way to fix it to work properly will be a software reflash. You can visit a local Samsung Experience shop or walk in center to get a reflash performed. Https://www.samsung.com/us/support/service/location

Please submit feedback using the option in the Members app to provide the information to Samsung developers: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you are unable to access this option, you will need to contact Customer Support for assistance: https://www.samsung.com/us/support/contact/

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meself · ‎06-03-2025

What country are you in

BigT11039 · ‎06-03-2025

USA

meself · ‎06-03-2025

Not sure why it's thinks your not in usa maybe check location and app permissions

Mujibar · ‎06-03-2025

Are you running a VPN?

BigT11039 · ‎06-03-2025

It looks like it's resting app permissions every time I try to load the app

meself · ‎06-03-2025

Goto settings than apps and to members app to change the permissions

Robin621k · ‎06-03-2025

Where did you purchase your phone?

BigT11039 · ‎06-03-2025

Total wireless

Robin621k · ‎06-03-2025

Go to settings, about phone and check the model number, and see if it ends in a U!

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Original topic:

Samsung members not supported in this region

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