Phone says Verizon in top corner.

[TK-421]

My phone says Verizon in the top corner, but it's a Cricket. Can someone explain why it's confused?

[LongHiker]

It sounds like your phone was originally a Verizon phone and still has Verizon firmware installed.

[TK-421]

I reached out to tech support, and this is the answer they gave me.

[LongHiker · Accepted solution]

That is also possible.