Original topic:

Phone not charging after recent updates

(Topic created: 3 hours ago)
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Speediegirl20
Asteroid
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A Series & Other Mobile
My Samsung A03 is not charging after an update I did yesterday it keeps saying that I am using the wrong charging cord when I am using the one that came with the phone. And when it does charge it takes up to20 hours. What can I do to fix this problem 
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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

Sounds like your cord might have went bad.  I would suggest purchasing a new cable to see if that fixes the issue 



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Speediegirl20
Asteroid
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Thanks for the advice but I have used several cords and even before I did the latest update my phone is still taking hours to charge
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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

Have you tried a new charging brick since its taking hours that could be the issue it could be going bad 



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Speediegirl20
Asteroid
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I actually had to buy a c brick for my phone to charge properly because the regular one I had that worked for YEARS wouldn't work anymore with my new phone
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Speediegirl20
Asteroid
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I have done several diagnostics on this phone with different USB cables and it says the same thing that the cable is the wrong one. How can I have the wrong cable when I am using the one that came with the phone and I had to go out and buy a c block for my phone to charge right
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Yaswanth
Halo
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A Series & Other Mobile
Follow these troubleshooting steps.
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging...
If nothing works, it's better to request a service using the links from step 6.
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