Phone charger exploded. 2nd in a week

[user39EwJ8CmUi]

Ever since last update, I've been having charging issues with my A54. Slow/fast charge is intermittent. 

Last week I had it charging and heard my Samsung block making sizzling noise. I unplugged it, it was hot. Threw it out with the cord. Today, I was charging in car on way to work, and the charging block exploded. Dangerous! Need to know if this is a battery issue? Or what could be causing this.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We definitely see how this would be concerning and hope you are okay. There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or X Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team