Original topic:

Phone app on my A35 crashes

(Topic created: 08-25-2025 04:04 PM)
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Toppings
Asteroid
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A Series & Other Mobile

Ever since the UI 8 update, my phone has had the green icon, the one we place calls with. It just quits. I push it to make a phone call, it comes up for 2 to 7 seconds, and then it just crashes spontaneously. Close itself. Making it impossible to make an outgoing call.

I went to the Galaxy store and updated it and keep checking for updates. I've got at least two patches since the UI 8 update and still no fix to the crash.
I wish I could say that is the only problem I got but yup a but my message appears has that exact same issue with crashing i have been doing the same going to the galaxy store for updates and no fix as of this pst.
I did with my message app find that if I turned on the option of Pic in Pic that I can use my message app .that option has limitations of it own. 
 
If anyone should happen to have a clue about what I might have not turned on or off it would be a great thing for me. Any suggestions please let me know. 
If you have the knowledge and the technical skills to solve my dilemma. Email this guy at (hidden). 
Happy days are here to stay. What can talking about?
22 Replies
bengio
Halo
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A Series & Other Mobile
I have the s25 plus and using Google messages. After the last messages update my phone kept crashing and overheating. I read about clearing the cache for Google Messages and it hasn't happened as of yet
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realaud
Honored Contributor
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A Series & Other Mobile

You would have better luck at getting more suggestions if you made your own post, instead of posting in an unrelated thread.  There should be nothing about Google Messages that would cause overheating, even with an update.  There may be something else causing it. Did you have any other recent update like the monthly security update or Google Play Services update?  Download Good Guardians and the Thermal Guardian from the Galaxy store and check to see what may be causing your overheating issue.  Google Messages may be crashing simply because something else is causing the overheating condition.  Have you ever cleared your phone's cache partition?  If not, now would be a good time to do it.

Clear Phone Cache.JPG


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Snoopy123
Asteroid
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Get Good Guardians app from Galaxy store optimize apps weekly could help it's a Samsung app.
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