Hello, I have the Galaxy A54 and I was wondering if other users were having issues with the Samsung Capture /Screenshots to causing their phone to freeze and completely immobilize it?
It's happening to me CONSTANTLY. I take a screenshot and then the phone freezes up and the touch won't register anymore, so I can't close or clear the cache and nothing I try works to fix it. My only option every single time it happens is to hard restart the phone by holding down the Lock and volume down buttons together until it forces a restart.
PLEASE tell me someone knows how to fix this?? It has me ready to get rid of my phone.
This has been happening frequently to me on my S21. Unacceptable! Hard resets, clearing app cache/data, as well as clearing the device cache in recovery have ALL FAILED to resolve this super annoying issue.
Oh my gosh, so it's not just me? It's STILL going on for me months later. I take lots of Screenshots and my this happens multiple times a day and the only solution is to force restart my phone. I'm honestly at my wits end with it! I don't understand how Samsung isn't aware of the situation or how it hasn't been fixed.
