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Original topic:

Forgot pattern on A71, how to unlock?

(Topic created: 02-24-2021 11:40 AM)
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userHQP1eCMg8V
Constellation
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‎02-24-2021 11:40 AM (Last edited ‎09-28-2022 05:14 PM by Community Manager ) in 

A Series & Other Mobile

Help, I have forgotten my security pattern on my Samsung galaxy a71.

 

 
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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‎03-11-2021 02:39 PM (Last edited ‎02-17-2023 12:45 PM by Community Manager ) in 

A Series & Other Mobile

Hello,

We understand how frustrating it is when you are unable to unlock your device. This article contains troubleshooting steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001570 

If you are still unable to unlock the device, it will need to be serviced. You can use the following link to find a list of service centers in the U.S that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

Please note, you will need to provide a copy of the proof of purchase that includes the Place of purchase, Itemized description of purchase, Amount of purchase(including any discounts applied), Date of purchase, and Method of payment.

 

 

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Patriot1776USA
Black Hole
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‎02-24-2021 01:10 PM in 

A Series & Other Mobile
contact your service provider, they will be able to tell you the sequence to unlock your phone
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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‎03-11-2021 02:39 PM (Last edited ‎02-17-2023 12:45 PM by Community Manager ) in 

A Series & Other Mobile

Hello,

We understand how frustrating it is when you are unable to unlock your device. This article contains troubleshooting steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001570 

If you are still unable to unlock the device, it will need to be serviced. You can use the following link to find a list of service centers in the U.S that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

Please note, you will need to provide a copy of the proof of purchase that includes the Place of purchase, Itemized description of purchase, Amount of purchase(including any discounts applied), Date of purchase, and Method of payment.

 

 
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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‎03-12-2021 03:16 PM in 

A Series & Other Mobile

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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