Original topic:

False battery percentage and auto restart issue A54

(Topic created: 10-01-2025 03:33 AM)
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Grace_
Asteroid
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A Series & Other Mobile

phone has been showing false battery % and now on October 1st 5am, 2025, it auto restarted.

no modes or routines, no auto optimization, nothing.
 
phone only is a year old, has been dropped in a TINY spash of water and and indent on the screen (months after the water incident) 
 
 
i have the A54.
am tired of these issues. 
4 Replies
realaud
Honored Contributor
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A Series & Other Mobile

When it auto restarted (phones do that sometimes, for various reasons - updates, overheating, etc.) did you check to see if you had an update installed?  It seems as if the Google Play Services may have updated - look to see if you are on the September 1 update, as that would mean your restart was due to the update.

 

Next, if your battery percentage has been reading incorrectly, you should try wiping the phone's cache partition.  If that does not help, put in an error report https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692


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Grace_
Asteroid
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A Series & Other Mobile
i have the latest update yeah, im always on top of keeping my phone up to date.

i have no idea how to wipe the phones cache partition
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realaud
Honored Contributor
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A Series & Other Mobile

Clear Phone Cache.JPG


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xxox
Constellation
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Samsung a54 asking for mck code
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