I'm having trouble with my new phone. The phone pad works correctly when dialing out but once connected, the DTMF tones are flat and I cannot communicate with other systems or even get into my voice mail. It's as if the system I have dialed cannot hear the tones after connection. I do not find ANY reference to DTMF tones in the system settings nor the phone app.
Once again, ate you using the correct keypad per my screen shots? It makes absolutely no sense that the tones work to dial but not to interact. The only explanation for that would be if you are retirning to the diaload instead of the keypad.
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OK, finally!!! Success!!! Re-installing Google dialer resolved the situation and DTMF tones are restored. I will continue to use Google Dialer and maybe sometime in the future do a reset to see if that fixes Samsung's dialer.
I am still very curious as to why I cannot (still) find the setting for DTMF tones.
To expand upon @Kdrrwh 's comment, you are looking for this.
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