Contact support team in country product was purchased

[eric5751]

why under product info does it say service not available I should contact through country I purchased

[SammyNerd83]

First of all? What country are you in? Second of all? What country did you purchase this device from? Finally, what is your model number? Every single character please. Please be specific in your answers.

[eric5751]

USA and purchased it new here in Houston SM-S356V a35-5g

[Samsung_Moderator · Accepted solution]

Hello eric5751, Welcome to the Community, and thank you for reaching out. We understand the concern seeing the notice to contact support in the country the phone was purchased in.

This appears to be the Galaxy A35 5G for the TracFone service provider. https://support.tracfone.com/en/brands/Samsung/TFSAS356VC/ The message you are receiving is an error in the way the software is reading the model code. The phone may be experiencing some bugs. We recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you need assistance from Samsung, feel free to reach out to a moderator in private messages.

[SammyNerd83]

Okay so did you purchase that from Verizon by any chance because the model number ending in V is usually a Verizon model if it was an unlocked purchase directly from Samsung that is usually ending in a U

[eric5751]

yes

[SammyNerd83]

Yes that is a Verizon model?

[SammyNerd83]

Considering that is most likely a Verizon model and you are having the issues that you are having I would say contact Samsung customer service directly at 1-800 Samsung and you'll want to talk to tech support

[eric5751]

ok