A12 goes blank when screen is pressed or set down hard

[applejack69]

What causes my a12 to go blank when I press on the screen or set it down to hard?

[Samsung_Moderator · Accepted solution]

Hi applejack69, welcome to the Community, and thank you for reaching out. If the screen is going blank on impacts as you described, it may be time to get the A12 evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html