I purchased a Samsung Galaxy Flip 3 in October 2021 and was very pleased with it. I traded it in in December 2023 for a Flip 5. A week ago (July 18, 2025), my Flip 5 phone stopped working. It appeared to me that the phone was still functioning, but the main screen had broken down without any apparent physical damage. I went to the Samsung website looking for answers, but to no avail because it kept sending me an authorized code to my broken phone. I went to the nearest Samsung authorized service center named “uBreakiFix” on 2014 El Camino Real, Santa Clara, CA 95050. A worker at the shop confirmed that the Flip 5 main screens broke down. He mentioned that it’s a common problem.  The cost to replace the screen is $488.00 before tax, and the repair can be completed within 2 hours because the parts are in high demand and are readily available in stock. I was thinking about trading my phone in for a Flip 7, but I wasn’t sure how to transfer the data when I cannot use the screen. He told me they can do it, but the fee would be $130.00. A worker at T-Mobile told me to go to “Geek Squad” in Best Buy for help. They were able to help me transfer the data into a new phone for less than $50.00. Besides the poor service offered by a “Samsung authorized Repair Center”, I now have a 14-month-old Flip 5 phone that is worthless for trade-in because, technically, it doesn’t work.  I am incredibly disappointed with the quality of my Flip 5 phone and the way Samsung does not take any responsibility for a bad product.