I am unable to open the Settings App on a Samsung A14
I can not open setting by the app icon or the star in the top left pull down corner when I pull down the screen.
I keep getting the message -
Settings not responding
Close app
I have not performed or been asked to update software, I can not even perform a Factory Reset - contacts and data are backed up - as all the advice (including Samsung) require opening the Settings App to perform a Reset.
My phone was purchased new from Amazon in February 2025, it was network unlocked and delivered sealed. I have not been able to download my banks App, as it responds with a message informing me that security is at risk as they recognise the device as having been Rooted. Any Apps that I added were from Google Play Store.
When I was able to open the Settings App, the status showed that it had not been Rooted and that the Android version was up to date - as of the end of June 2025.
The phone was working as well as could be expected, until last week when I found difficulty in connecting Galaxy Sound Buds via the Settings *, normally they would connect automatically. I turn off the phones Bluetooth indoors as I use them with my Chromebook for TV and Films.
