I am new to this forum, as many of you will probably look at my profile, so bare with me. I looked though to see if there was something pertaining to my inquiry but I could not locate anything that could answer my questions. I don't believe this would require a customer service ticket, at least not yet, so I don't think it requires customer support but I will let you be the judge.
As the headline says, I got a prompt to update my 990Pro this morning and said it could roughly take 20 minutes to complete. As of the writing of this port It has been more than hour and it still says Firmware Update is in progress. There is no bar that indicates how much time is left or even a percentage number that at least says where it is at. This essentially had "locked" my computer as I cannot do anything else since the notification stated that the PC will restart when it is done and any work would be lost if not saved.
My questions are as follows:
1. If I restart my computer during the update, will this damage my drives?
2. If there is a power loss due to outside influence during this update, would Samsung cover the loss of the damaged drives due to this abnormally long update.
3. I read in a post previously that Samsung was aware of this problem years ago, has this problem been resolved?
4. This is probably outside the scope of this forum, is Samsung going to add a progress bar of some sort to at the very least inform its customers of how long installations will take.
5. The firmware did not state that it was updating the 980pro, is there no firmware update for this drive?
That is all that I have for now as the PC could restart at any moment, hopefully.
