Good morning. I have a 55" Q8DT, Model QN55Q8DTAFXZA. I purchased a new Nintendo Switch 2 and have everything hooked up fine. However there is an HDR adjustment setting through the Switch that lets you calibrate according to 2 images. One will white out with a slider while the other remains visible. However when trying to adjust no matter what I do I cannot get that to not white out both simultaneously.
I spoke with Nintendo and Samsung this morning besides searching the web. A couple of suggestions that were recommended are not options on my model. I was told to go into Expert Picture Settings and change 'Dynamic Tone Mapping' and or "HDR Tone Mapping' to off and enable 'HGIG' on the unit.
The pictures menu does not have any option for tone mapping much less any HDR settings even in expert. It does have a listing for HGIG and that is on. But the calibration still whites out most images.
Nintendo had no answers. After being on the line with the Samsung tech he checked the specs and said with the HGIG my unit does not have any option to change the HDR setting and it is set at maximum by the TV itself with no way to adjust.
