Subject: Connection Issue with MiniMed Mobile App on Samsung Galaxy S25 Ultra (MiniMed 780G)
I am experiencing a recurring issue with the MiniMed Mobile app on my Samsung Galaxy S25 Ultra. I have the latest version of the app installed, and I am using it with the MiniMed 780G insulin pump.
Initially, the app works without any issues and maintains a stable connection with the pump . It continues to function after the update. However, after a few days, the app suddenly loses connection and is unable to reconnect. The phone and pump are no longer able to detect each other.
The only solution I have found is to reset the phone to factory settings, reinstall the app, and pair the pump again. After that, the app functions normally for a few more days before the same problem occurs again.
Could you please assist me in resolving this issue or advise on a more permanent solution? Your help would be greatly appreciated.
