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03-06-2025
06:05 PM
(Last edited
03-10-2025
03:03 PM
by
SamsungCaleb
) in
Model UN65MU800D
Software T-KTMAKUC-1401.1, BT-S
DNS 8.8.8.8
TV Plus takes several minutes to start each time the TV is turned on, or just doesnt work at all (ERROR: There was a problem while trying to play the TV Plus channel. Select Retry and wait a moment.) If it does connect, it keeps dropping when you change channels. Network work is fine/connected (Netflix, Amazon, Disney, internet app., etc., all work properly). Settings show status as connected when these drops occur.
I have tried the standard fixes (Unplug for 2 minutes, hold the power button 5 seconds clear apps and cache, deleted and reentered network settings, etc.) Nothing works.
All I keep ending up with is the Samsung TV Plus logo and a spinning wheel in the upper right corner for about 2 minutes then the ERROR message detailed above shows up yet again...
Solved! Go to Solution.