I am writing to express my profound dissatisfaction and frustration with the handling of my fully paid order for a television, which was placed over a month ago.
At the time of placing the order, I was provided with an expected delivery window of November 14 and November 15. Yet, not only has the order still not been delivered, but there is also a complete lack of transparency regarding its status. Despite repeated attempts to contact your support staff, I have been met with nothing but vague responses and no concrete answers.
This experience has been nothing short of unacceptable and has caused significant inconvenience. I expected far better from a brand of Samsung's stature, which claims to deliver quality products and exceptional service.
Let me emphasize the gravity of the situation:
I have been left completely in the dark about the status of my order.
The promised delivery timeline has been ignored without explanation.
My time and effort in repeatedly following up with your team have been wasted.
The lack of communication and accountability is not only frustrating but deeply unprofessional.
As a customer who has fulfilled my payment obligations, I demand the respect of clear and timely communication and the prompt fulfillment of my order.
