I have for the last few months experienced random total freezing of the above TV! Sometimes, the screen just freezes, and none of the controls including those on the remote work at all. I cannot even turn it off. Sometimes the screen goes totally black and again, all the controls are unresponsive. I have to unplug the TV to get it to function at all.
It did to do this until about 2 months ago. It did not freeze when it was new.
Sometimes it freezes multiple times during one program - like during the Super Bowl
Seems to occur on the following apps: Sling, Paramount+, Netflix, Amazon - possibly others that I am forgetting.
Firmware Version is TPTMCAKUC-1402-51ST_ENERGY
It is connected to the internet via Ethernet. No wifi. Internet has good speed, usually near 200mbs.
Is there any way to diagnose what it going on? It is so annoying! I would return the TV if I could but the return windows has expired. It is still under warranty though.
It has a Samsung Soundbar HW-Q750C/ZA attached via Optical cable. I previously had it connected via HDMI, but the sound got completely distorted and unusable but that problem went away when I switched the soundbar to optical.
