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Galaxy S23

Hello:

I have an issue with the SIM card manager on my Galaxy S23. I purchased the phone in ~February 2023, and successfully purchased, installed, and used an eSIM abroad (via Airalo) in March 2023. Seamless as always, no problem. 

Following a system update later in the year (i don't know exactly, maybe August/September 2023), I can no longer add an eSIM, in either Airalo or the SIM Card manager. When I click "Add eSIM", the indictor starts to spin, but it hangs indefinitely. When I attempt to install an eSIM via Airalo, the app just hangs/waits indefinitely as well. This happens when i'm on my home network, on wifi, with VPN on and VPN off. 

The steps i've taken to remedy are:

  • restart the phone (obviously)
  • clear system caches
  • reset network settings 

Short of a complete wipe and reset, any idea what could be going on? 

 

Thanks

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