Anyone have any experience trying to successfully submit a warranty claim for a broken handle? I was first denied due to claim being submitted after 1 year of date of purchase even though the unit was installed 11 months ago. Now Samsung is claiming the handle is not covered under warranty. I've spent 2 days on the phone with them providing documentation and receipts only to be denied on an interpretation that the handle is physical damage and not covered. This makes no sense to me as it is a manufacturer default. I didn't drop the microwave, it didn't fall off the mount, it is not broken for any other reason than it is a faulty item.
I have asked this ticket be escalated to Supervisors and Managers and the last Manager, Edwin stated he is the head of the experience and can not escalate the ticket any further.
